Policy page
OUR COMPLAINTS POLICY
We are committed to delivering world-class services to the highest standard. We are ambitious and dedicated, constantly re-evaluating and improving our customers' experience.
Should you have any tips for us on how to improve, we would love to hear from you!
Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions might be.
If you would like to give us your feedback:
Please email us on (medalistestates@gmail.com) with your comment.
IF YOU HAVE A COMPLAINT
Please email us at (medalistestates@gmail.com) , providing as much detail as you can. Let us know what the problem is, and how you’d like us to put things right.
We will acknowledge your email this is usually within 5 working days of receipt although during busy times may be longer.
We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than 14 days from the date we receive all relevant information, after which we will respond to you with a resolution.
Data protection policy
Welcome to the Medalist Estates privacy notice.
This privacy notice provides information on how Medalist collects and processes your personal data when you visit our website to sign up to our email list or to purchase a deal.
It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.
1. Important information and who we are
Medalist estates ltd is the controller and responsible for your personal data.
We have appointed a [data protection officer (DPO) OR data privacy manager]. If you have any questions about this privacy notice or our data protection practices please contact the [DPO OR data privacy manager].
CONTACT DETAILS
Our full details are:
Full name of legal entity: Medalist Estates LTD
Name or title of [DPO OR data privacy manager]: Mr Codie Walker
Email address: Medalistestates@gmail.com
Postal address: 199 Faraday Ave, Sidcup, Kent, England, DA144JE
Telephone number: +44 7495814004
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
● Identity Data.
● Contact Data.
● Financial Data.
● Transaction Data.
● Technical Data.
● Profile Data.
● Usage Data.
● Marketing and Communications Data.
We explain these categories of data here.
We use different methods to collect data about you, which are explained here.
3. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
● To register you as a new customer.
● To process and deliver your order.
● To manage your relationship with us.
● To enable you to participate in a prize draw, competition or complete a survey.
● To improve our website, products/services, marketing or customer relationships.
● To recommend products or services which may be of interest to you.
4. How we share your personal data
We may share your personal data within the medalist group.
5. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk).
More detail can be found here.
6. Further details
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.